BM Market — Refund Policy
Last Updated: July 4, 2026
Due to the nature of digital goods and accounts, all sales are generally final. However, we offer a limited warranty to ensure basic product quality.
1. Free 30-minute Warranty
All accounts purchased from BM Market include a 30 minute warranty period starting from the time of purchase.
During this period, you may request assistance if the account is:
- Invalid or does not exist
- Inaccessible upon delivery
- Already linked or banned
- Not matching the description in the product listing
To be eligible for a warranty claim, you must:
- Report the issue within 12 hours of purchase
- Provide a full video recording of the login attempt showing the issue
- Submit your order ID and purchase email
Important Notes:
- Screenshots are not accepted as proof.
- Approved claims will be compensated with store credit only.
- Claims submitted after the 12-hour window will be automatically denied.
2. No Refunds After Delivery
Refunds or compensation will not be provided if:
- You have accessed or used the account
- You changed the password, email, or any recovery information
- The account was lost due to your own actions (e.g., poor security, sharing credentials)
- More than 30 minutes have passed since purchase
- The account is a “No 2FA” listing and experiences security issues
3. Low-Cost Accounts
Accounts purchased for under $2 USD are final sale and ineligible for any warranty or refund.
4. Extended Warranty
BM Market does not offer any extended warranty (including 3-day coverage).
5. How to Request Support
All refund and warranty requests must be submitted through the official BM Market Discord server.
When contacting support, please provide:
- Your order ID / invoice number
- Purchase email
- Clear video proof of the issue
- Detailed explanation
Support requests with fake information or insufficient proof will be closed immediately.
6. Chargebacks & Disputes
We strongly discourage chargebacks. Before filing a chargeback, you must contact our support team.
Unauthorized chargebacks may result in:
- Permanent ban from BM Market
- Blacklisting
- Legal action if necessary
7. Final Sale Items
Certain products may be marked as “Final Sale” or “No Refund” — these purchases are non-refundable under all circumstances.